Last updated: July 22, 2026
At Hopeforwhen, we’re proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United States, with international delivery available to most countries. Shipping options and delivery times may vary depending on your location.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer. We’ll keep you informed of any delays.
3. Shipping Rates
Free Shipping — We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here’s what to expect once your order is placed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time (US): 8–12 business days (Monday to Friday)
- Total Delivery Time (US): 9–14 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (EST) Eastern Standard Time – New York
International orders: 10–20 business days after processing.
Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: support@hopeforwhen.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Updates
We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.
9. Contact Information
Store name: Hopeforwhen
Website: hopeforwhen.com
Business Address: 92 Gelston Ave 1B, Brooklyn, NY 11209, United States
Phone: +1 (800) 969-7102
Email: support@hopeforwhen.com
Office hours:
Monday to Friday | 9:00 AM – 3:00 PM (EST)
We aim to respond to your inquiries within 24 hours.